Background

Hello everyone, I’m not sure if this is a problem or if others have the same experience, but I’m currently going through a background check conducted by First Advantage. I got my job offer, accepted, and did the background check on the First davantage website all on the same day around a week ago (last Monday) I supplied all the documents and information I needed to but then I got an email the next night asking for more documentation for one of my previous jobs. So I supplied the first and last invoices with mine and the company’s name and the dates to prove starting and ending period. That was what the email asked for so I submitted it. The next night around the same time I got the same exact email with identical wording asking for more documentation so I also provided my contract. And then the exact same email came again the next night and at that point I had had enough. So the next morning I called customer service and complained and the lady said it sometimes happens that when the file isn’t reviewed yet the system sends automated messages everyday. So she then escalated it and told me to expect a response (whether for more documents or a confirmation of the check passing) in 24-48 hours. It has since been 3 days (5 including weekend) and no response. Sorry about the long story I would just like to know what the hell is taking so long because I don’t want my offer to be rescinded I really want this job. If anyone else has had or is having a similar experience please drop a comment. Thanks bye!